Refund & Course Cancellation

  • Situations that we will issue a full refund:
    • Teacher/ School cancels class before the start date of course

    • Low Enrollment

    • Teacher’s violation of the teacher code of conduct


  • Situations that we will issue a partial refund:
    • Teacher reschedules a class on a date when learners cannot attend - a 50% refund of one class will be issued to your original payment method, along with an exclusive course video for the unfulfilled class
    • Course cancellation made by you before the course starts - a refund with a card process fee charged (2.7% ~ 3.7% per order, depends on what payment provider you choose, whether it is a domestic or international payment, and a 1.5% foreign transaction fee will be charged in some cases). 

  • Situations that no refund will be given:
    • Cancellation request made after the first course
    • Being removed from class due to violation of learner’s code of conduct
    • Absence from class due to any reasons