Teacher/ School cancels class before the start date of course
Teacher’s violation of the teacher code of conduct
Situations that we will issue a partial refund:
Teacher reschedules a class on a date when learners cannot attend - a 50% refund of one class will be issued to your original payment method, along with an exclusive course video for the unfulfilled class
Course cancellation made by you before the course starts - a refund with a card process fee charged (2.7% ~ 3.7% per order, depends on what payment provider you choose, whether it is a domestic or international payment, and a 1.5% foreign transaction fee will be charged in some cases).
Situations that no refund will be given:
Cancellation request made after the first course
Being removed from class due to violation of learner’s code of conduct